Skills Learned From Working at Chick-Fil-A


I started working at Chick-fil-A at the age of 16. Honestly, it was the best first job I could’ve had. It’s a fast-paced environment, which holds its employees to very high standards. Working there has shaped my work ethic in the best way, and given me the skills needed to succeed as I move forward in my career. I started off working as a team member on the front counter. In my first three months of working there, my managers voted me into the top 15% of the team, and I received a reward for my efforts.

I quickly moved to drive-thru, adapting to the much faster pace and higher stress level. I became a Team Lead while in this position, I was in charge of multiple people and had to delegate responsibilities while training new hires and helping them succeed. During my time as Team Lead in Drive-Thru we beat our peak hour car count record twice.

I then noticed a need for more employees in the kitchen. I trained in the back and quickly became one of the fastest in the kitchen, despite my age and experience.

While other fast-food restaurants may serve the same soft drinks and the same pre-packaged sauces, Chick-fil-A has taken the second mile in serving food.

Customer Service

I love people. I’m a real people person. Interacting and talking with people makes me come alive. I care about others and I believe in the impact just a smile or a few words can have on someone’s day. Working at Chick-fil-A has taught me how to tactfully deal with upset people, to mediate conflicts between guests and other employees, and listen carefully and intently to others and work to resolve the problem. Chick-fil-A takes the fact that its a business run by humans for humans, combines that fact with efficiency, and turns serving food into a beautiful art.

Time Management

SOS or Speed of Service is something important to keep at a good rate. We strive to be quick but never rushed. Working in the kitchen at Chick-fil-A has taught me to use my speed to my advantage and get the food out to the front counter team as soon as possible while working in the front has taught me to stay quick on my feet, be incredibly accurate, and ensure the guest feels taken care of.


Serving Mindset

Chick-fil-A has taught me to pay keen attention to detail and to truly care about the person on the other side of the counter. It taught me to be proactive in providing true quality for anyone walking through the door. Obviously no one person could run an entire store. I’ve learned to work with others in a team to communicate effectively on what needs to be completed and to work together with others to reach a set goal.

Working at Chick-fil-A has also taught me to have a can-do mindset and because of working there I know if I don’t know how to do something, I will find a way to teach myself and learn that skill.


Because of the mindset that Chick-fil-A encourages in their employees, they’re able to run a powerful and successful business.

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