Want your company to increase its output? To improve over time? Even improve customer satisfaction?
If you answered yes to any of those questions then you need to start thinking operations.
Operations is the backbone of every company. The people who work in operations are those who keep everything running smoothly. They’re the people who are up until 2 am when something in the system breaks, fixing it for the next day.
Think of Operations like the calendar of your business. Without a calendar mapping out your weeks or months, there will not be a smooth ride from A (where your company is now) to B (where you want your company to be).
Efficiency should be the main goal of operations. Practices such as lean management and systems management, keep the company running forward instead of in circles. Operation’s goal is to produce as many goods in as short a time as possible.
Without someone in Operations, there’s no one to ask the questions that need to be asked. Operations is critical to your business’s success.
“IKEA, a global business that provides low-cost, functional home furnishing products, is a prime example of an organization that has developed a plan to increase the effectiveness of their operating procedures, thereby attracting customers and increasing revenue. Through a variety of methods, IKEA has become a leader in best business practices including controlling the value chain to set them apart from the competition.” — A study done by Straton College
Success for IKEA has been attested to their Operations strategy and team. Its important for business’ to build a strong Operations team in order to succeed.